Our priority is customer satisfaction even after purchase.
It is with this in mind that we would like to provide you with our return policy, which will be operational from 1 January 2023.
How to make a return:
3 simple steps
- You realise that the goods in your possession must be returned.
- Before shipping the articles, fill in the form below, which will be sent to Transfluid. Print a copy of the PDF that you will receive by mail, this will have to be shipped together with the goods: this will speed up the process.
We will examine your request and reply to the email, authorizing you to ship the return.
Otherwise, without our authorization, we will be forced to refuse the return.
- After receiving the authorisation, ship the goods to the following address:
Via Guido Rossa 4
21013 Gallarate (VA) ITALY
Note: remember to ship the return with the (mandatory) transport document and the printed PDF.
Once we have received the product, we will take care of it as soon as possible, informing you of the causes of any malfunctioning, the related interventions necessary for recovery and any costs (if they were attributable to you).